One Day Adventures:
Getaway Adventures charges the full balance at the time of booking with a $25 per person non-refundable deposit, included in the price. Any cancellations made more than 3 days prior to the tour will not be refunded balance for their tour, less the $25 per person deposit. Any cancellations made within 3 days of the tour will be charged the full tour price, but a voucher for the full price will be issued and may be used towards any future tour.
Weekend & 4-6 Day Getaways:
A deposit of $250 (Weekend) or $500 (4-6 Day) per person is taken at the time of the reservation. The remaining balance is charged 7-14 days prior to the tour. Please see the tour pages for our cancellation policy for Weekend & 4-6 Day Getaways.
We gladly stand behind our service and will refund the tour price for any legitimate complaint. To lodge a complaint we simply ask you to fill out our Complaint Form so we can ascertain why you were unhappy with your tour. We also ask for a follow up phone interview so we can better understand any problems you had and do our best to correct any problems. Price alone is not enough of a reason for a refund.
Cancellation policy for Weekend & 4-6 Day Tours:
Cancellation 60+ days in advance: $75 charge per person
45-60 days: Loss of deposit
14-44 days: 50% of full trip price
Less than 14 days: No refund
No exceptions are made for weather or personal emergencies. Trip cancellation insurance is highly recommended.We gladly stand behind our service and will refund the tour price for any legitimate complaint.